Returns & Exchanges

At Cooki Haircare, we want you to love your locks, which is why we offer a 30-day return policy on all products that do not meet your expectations. Please ensure items are returned in their original packaging to qualify for a full refund or store credit.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Prepare Your Package

Securely pack the products in their original boxes, ensuring any seals are intact to prevent damage during transit.

3

Ship It Back

Affix the prepaid shipping label provided via email and drop your package off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects your return, we will process your refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing